About Us

Job Opportunities

Positions are currently available in the areas listed below.

Administrative Assistant

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks Administrative Assistants. This position is responsible for a variety of administrative and support related activities in support of The Road Home program. The Administrative Assistant will perform word processing and spreadsheet work, edit and type documents, maintain electronic and paper-based files, answer phones, open and distribute mail, screen incoming calls, schedule and set up meetings, and make travel arrangements.

The Administrative Assistant must have excellent typing skills, expert knowledge of personal computer software, including Microsoft Word, Excel, PowerPoint, and Outlook; be proficient in performing Internet searches and be able to effectively communicate with all levels of staff. The Administrative Assistant must be able to read, write, and speak English; proficiency in French, Spanish, or Vietnamese is desirable.

This position is located in Baton Rouge, City of New Orleans, Lake Charles, and other locations including Cameron, Jefferson, Plaquemines, St. Bernard, St. Tammany, Terrebonne, and Vermilion. High school diploma or equivalent with at least two years administrative experience required. The candidate must be comfortable working in large teams and in a fast paced environment and have the ability to work a flexible schedule, including the ability to perform some evening or weekend work if required. Drug screen, background checks, and degree verifications are conditions of employment. Qualified candidates should forward a cover letter with salary requirements and resume to:

sandy.sanders@shawgrp.com

Equal Opportunity and Affirmative Action Employer

Audit Monitoring Intake Specialists - Baton Rouge
*Internals Need Only Apply*

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita. The Road Home seeks Audit, Monitoring, and Appeals Intake Specialist.

Job Duties/Experince as follows:

Learn and apply general and updated program rules and procedures.
Sort all incoming mail and faxes.
Scan and upload all incoming documents to an applicant eGP file.
Establish paper and electronics files.
Perfrom data entry of task information into database as directed.
Assist with filing, faxing, copying, and other related tasks as directed.
Provide program information and customer service, answer questions, obtain, enter and verify customer information, resolve issues in regards to post closing matters.
Demonstrated ability to organize an office and maintain orderly systems.
Familiarity with housing programs preferred.
Good oral and written communication skills.
Ability to use Microsoft Word and Excel, and to conduct Internet searches.
Ability to use necessary office equipment, computers and peripherals.
A flexible schedule including some evening or weekend required.

High School diploma or GED required. Two year degree desirable. At least two years of experience in a support role utilizing the same or similar skills as those required for this position. Call center experience and familiarity with the Road Home Program rules and procedures preferred.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Audit, Monitoring, Appeals Team Lead - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita, is seeking a Team Lead for the Audit Appeals Team and will be responsible for the following:

Manage and assign daily and weekly work distribution
Set and monitor work pace for the team
Manage work flow expectations for the program
Develop and maintain monitoring plans and schedules
Performance management measures and metrics ( identification, collections, and analysis of program management performance indicators/metrics)
Perform administrative duties (Meeting planning and follow-ups, etc.)
Write, edit and prepare management and technical presentations supporting deliverables
Coordinate with other departments to obtain information useful in facilitating Monitoring Program.
Advanced knowledge of the requirements, policies and procedures of the Road Home Program
Proficient in dispute resolution.
Possess strong communication and supervisory skills.
Ability to foster strong team working environment
Ability to meet deadlines and objectives in a timely manner, ability to multi-task, organizes and prioritizes work, maintain confidentiality of program materials.
Solid computer skills with MS Office applications, specifically extensive Excel knowledge and MS Project proficiency.
Previous experience in Quality Assurance, Monitoring and Governmental Compliance strongly desired.
Strong analytical background and proficiency necessary
A flexible schedule including ability to perform some evening or weekend work which may be required.

Graduation from an accredited college or university in Mathematics/Statistics, Accounting, Finance or Business Administration. At least three to five years of supervisory experience is necessary. Experience in QA/QC analysis, data management or Fedreal and State contracts is a plus.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Audit, Monitoring, Appeals Team Lead - New Orleans

Manage and assign daily and weekly work distribution
Set and monitor work pace for the team
Manage work flow expectations for the program
Develop and maintain monitoring plans and schedules
Performance management measures and metrics ( identification, collections, and analysis of program management performance indicators/metrics)
Perform administrative duties (Meeting planning and follow-ups, etc.)
Write, edit and prepare management and technical presentations supporting deliverables
Coordinate with other departments to obtain information useful in facilitating Monitoring Program.
Advanced knowledge of the requirements, policies and procedures of the Road Home Program
Proficient in dispute resolution.
Possess strong communication and supervisory skills.
Ability to foster strong team working environment
Ability to meet deadlines and objectives in a timely manner, ability to multi-task, organizes and prioritizes work, maintain confidentiality of program materials.
Solid computer skills with MS Office applications, specifically extensive Excel knowledge and MS Project proficiency.
Previous experience in Quality Assurance, Monitoring and Governmental Compliance strongly desired.
Strong analytical background and proficiency necessary
A flexible schedule including ability to perform some evening or weekend work which may be required.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Compliance Auditor

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks a Compliance Auditor. The Compliance Auditor protects client interests by completing audits; ensuring compliance with federal and state regulations; provisions of grant agreement; contract covenants; and internal controls; recommending improvements in policies and procedures; operations and internal control structure. Guide the work of functional employees.

Duties:

Accomplishes compliance work requirements by orienting, training, assigning, scheduling, guiding employees.
Meets work standards by following productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
Prepares for audit by researching materials; formulating a plan of action.
Design audit procedures and programs.
Ensures compliance with regulations and controls; policies and procedures by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen compliance, reduce risks and exposure.
Completes audit work papers and memorandums by documenting audit tests and findings.
Comunicates audit progress and findings by preparing reports; providing information in meetings.
Supports external auditors by coordinating information requirements.
Provides management reports by collecting, analyzing, and summarizing management information.
Enhances compliance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Audit, Quality Management, Reporting Research Results, Analyzing Information, Statistical Analysis, Ad Hoc Reporting, Objectivity, General Consulting Skills, Operations Research, Accounting Bachelor’s Degree Required.

Relevant Work Experience: 2+ to 5 Years

Qualified candidates should forward a cover letter with salary requirements and resume to:

jshelvin@delthacorporation.com

Equal Opportunity and Affirmative Action Employer

File Clerk - Baton Rouge

Be a part of history in the making, The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita seeks a File Clerk. The file clerk will perform the following duties:

Establish, organize and maintain electronic and paper files
File records in alphabetical or numerical order or according to subject matter
Insert additional data on file records, keep files current
Perform data entry tasks as instructed
May type labels or reports
May copy or upload records
Assist with scanning, filing, faxing, sorting, copying, and other related tasks as directed
Perform other related duties as assigned

Qualifications:

High School Diploma or GED
One to two (1-2) years related work experience
Strong organizational skills
Proactive thinking, accuracy and attention to detail
Ability to organize, coordinate and maintain files
Ability to operate necessary office equipment
Proficient with MS Office and email

Apply Now!

Equal Opportunity and Affirmative Action Employer

Information Systems Quality Analyst - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita, seeks a Software Engineer – Information Systems Quality Analyst. Working within the QA/QC team, the Software Engineer will work to ensure the quality of all data and calculations for the LA Road Home Program; a large-scale disaster relief program.

Job Responsibilities:

Develop test plans to verify systems operate as specified and ensure the application operates as intended
Identify and build reusable test data sets and scripts
Test programs for validity of results, accuracy, reliability, and conformance to establishment standards
Develop effective quality test measures to ensure robust revision of software prior to live runs
Write, revise, and verify quality standards and test procedures for product evaluation to ascertain quality of software
Analyze data for anomalies
Perform duties as an individual contributor or team member with 100% hands-on work

Brief description of core competencies:

Bachelors Degree in Software Engineering
1-3 years of QA/QC experience
Strong analysis and technical skills
Strong planning and organizational skills
Detail-oriented

Required skills:

Excellent written and verbal communication skills
Ability to work collaboratively and cohesively in a team environment under significant deadline pressure
Solid computer skills with MS Office applications
Ability to prioritize tasks and work in a fast paced environment

Please email cover letter, resume and salary requirements to: hr@delthacorporation.com

Equal Opportunity and Affirmative Action Employer

Quality Assurance Compliance Manager

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita seeks a Quality Assurance Compliance Manager. The position maintains quality compliance by evaluating quality environment; developing quality and compliance strategies, goals, and standards; conducting audits; developing improvement plans; managing staff.
Duties:

Achieves quality assurance compliance operational objectives by implementing productivity, quality, and customer-service standards; determining system improvements; implementing change.
Evaluates regulatory climate by monitoring and analyzing regulations, guidelines, and standards, including Federal and State regulations, and grant provisions.
Establishes quality goals and requirements by designing, organizing, and promoting a quality culture; developing and disseminating standards, metrics, standard operating procedure (SOP) management, and contractor document and records guidelines.
Maintains quality compliance by developing and enforcing plans, programs, policies, procedures, and SOPs; conducting audits; evaluating documentation; developing improvement plans; preparing and delivering training courses.
Prepares compliance reports by collecting, analyzing, and summarizing data and trends.
Protects organization's and client's privacy by keeping information confidential.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Analyzing Information, Decision Making, Strategic Planning, Quality Management, Supervision, People Management, Audit, Verbal Communication, Informing Others

Bachelor’s Degree Required.

Relevant Work Experience: 7+ to 10 Years

Please email your cover letter and resume to:

jshelvin@delthacorporation.com

Equal Opportunity and Affirmative Action Employer

Quality Assurance/Quality Control Analyst - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita seeks an Analyst. Working within the QA/QC team, the Analyst will assist in the implementation of quality plans, processes, methodologies, and tools for the LA Road Home Program; a large-scale disaster relief program.

Responsibilities include:

Assist in the development and implementation of program management reports, plans, methodologies, processes, and tools including:

Develop and maintain QA/QC Organization plans and schedules
Documentation/data management of QA/QC data
Performance management-measures and metrics (identification, collection, and analysis of program management performance indicators/metrics)
Risk management (identification, assessment, mitigation and tracking)
Change control
Collect, analyze and report QA/QC data for distribution to senior management and the customer.
Analyze data related to performance metrics and prepare summary reports
Perform administrative duties (meeting planning and follow-up, etc.)
Write, edit, and prepare management and technical presentations and support their delivery
Interact with various internal and external customers to identify, develop, and implement QA/QC program requirements
Work as part of the QA/QC team to deliver high quality services and products.

Brief description of core competencies:

Bachelors Degree in Mathematics/Statistics, Accounting, or Business Administration
1-3 years of experience
Strong analysis and technical skills
Strong planning and organizational skills
Detailed-oriented

Required skills:

Excellent written and verbal communication skills
Ability to work collaboratively and cohesively in a team environment under significant deadline pressure
Solid computer skills with MS Office applications and MS Project

Desired skills:

Previous experience in QA/QC data management, analysis, and reporting
Flexibility in approach to assignments
Availability to travel on short notice (typically short overnight trips)

hr@delthacorporation.com

Equal Opportunity and Affirmative Action Employer

Quality Control Monitor - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita, seeks a Quality Control Monitor. Working within the QA/QC team, the Monitor will conduct quality audits, sampling plans, and monitoring activities for the LA Road Home Program; a large-scale disaster relief program.

Responsibilities include:

Serve as an embedded quality control monitor analyzing specific parameters within The Road Home program
Verify program results are accurate, in accordance with policy, and are properly documented
Conduct formal and informal audits of key processes and procedures
Conduct sampling plans and testing of specific program results at key points in the production process
Collect, analyze, and report quality data and metrics
Interact with various internal and external customers to identify, develop, and implement QA/QC program parameters
Work as part of the QA/QC team to deliver high quality services and products

Brief description of core competencies:

Bachelors Degree in Industrial Engineering, Accounting, or Business Administration
1-3 years of experience in compliance auditing or process monitoring
Strong analytical and technical skills
Strong organizational skills
Detailed-oriented

Required skills:

Excellent written and verbal communication skills
Ability to work collaboratively and cohesively in a team environment under significant deadline pressure
Solid computer skills with MS Office applications

Desired skills:

Previous experience in QA/QC data management, analysis, and reporting
Experience in internal auditing
Flexibility in approach to assignments
Ability to multi-task in a rapidly changing environment

Qualified candidates should forward a cover letter with salary requirements and resume to:

hr@delthacorporation.com

Equal Opportunity and Affirmative Action Employer

Quality Process Manager

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita, seeks an Quality Process Engineer. Working within the QA/QC team in the HQ Staff, the Process Engineer will ensure that robust quality processes are designed, implemented, and optimized for the LA Road Home Program; a large-scale disaster relief program.

Job Responsibilities:

Develop and implement robust processes to support Road Home program requirements
Optimize existing processes to ensure reliability and efficiency
Analyze processes to capture effective metrics for process control and process improvement
Support continuous improvement of Road Home processes and products
Other duties as assigned

Brief description of core competencies:

Bachelors Degree in Quality Management (Master’s preferred) program from accredited university
1-3+ years of QA/QC experience
Strong statistical analysis and data interpretation skills
Strong planning and organizational skills
Detailed-oriented

Required skills:

Excellent written and verbal communication skills
Ability to work collaboratively and cohesively in a team environment under significant deadline pressure
Solid computer skills with MS Office applications
Ability to provide performance analysis and solid, practical recommendation

Desired skills:

ASQ Certified Quality Engineer (CQE) or ASQ Certified Quality Manager
Six Sigma Black Belt certification

Qualified candidates should forward a cover letter with salary requirements and resume to:

hr@delthacorporation.com

Equal Opportunity and Affirmative Action Employer

Rental Application Advisor – Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks Rental Application Advisors. These positions are responsible for advising families through the development cycle of the LA Rental Program within The Road Home. The responsibilities of Rental Application Advisors include helping families complete the application form, conducting face-to-face meetings to explain the program and answer questions describing program options, and offering technical assistance to the family in choosing the best program option for them.

The Rental Application Advisors must possess excellent communication and interpersonal skills, as well as the ability to multi-task, organize and prioritize work, and maintain confidentiality. The Rental Application Advisor must have the ability to read, write, and speak English; proficiency in Spanish or Vietnamese is desirable.

This position is located in Baton Rouge. High School Diploma required; Bachelor’s Degree preferred or relevant work experience in lieu of degree will be considered. Real estate, housing management, or interviewing experience a plus. The candidate must be comfortable working in large teams and in a fast paced environment and have the ability to work a flexible schedule, including the ability to perform some evening or weekend work if required.

Apply Now!

Equal Opportunity and Affirmative Action Employer